Suntrup Automotive Family is a St. Louis BMW, Buick, Ford, GMC, Hyundai, Kia, Mitsubishi, Nissan, Pontiac, Saab, Volkswagen, Volvo dealer and a new car and used car St. Louis MO BMW, Buick, Ford, GMC, Hyundai, Kia, Mitsubishi, Nissan, Pontiac, Saab, Volkswagen, Volvo dealership.

REAL PEOPLE TALKING ABOUT SUNTRUP...

My car buying experience with Suntrup was surprising to say the least!  I am a contractor in Macon, Georgia.  I wanted a new van to take to different jobs with specific tools in it, a top notch van.  I shopped online and found the van at Suntrup.  My son and I made an adventure out of getting to St. Louis to buy the van.  We went by bus!  The folks there could not have been nicer!!!  They had my van ready (I mean washed, detailed and ready to go!)  They offered to take us to a Cardinal game, but we had to get back home.  They made us feel so comfortable, and welcome!  I would highly recommend anyone to come to this special dealership to have the best car buying experience you could ever have!  Go see them.  They are GREAT!    J.C. Parnam

 

My wife and I had been considering a new vehicle and went online to research what the various dealerships around town were offering.  First of all, your website was one of the only ones that was even up to date.  I contacted your sales department through your website and spoke with one of the Internet Sales Consultants.  The Sales Consultant emailed me the information about the car and explained all the rebates that were applicable.  We made a deal over the phone and within an hour, we were making plans to cme to the dealership to pick up the vehicle.  Once we arrived, our new car was parked out front and was shined and polished and ready for our inspection.  It was everything our Internet Consultant had mentioned and more.  My compliments to your dealership and employees.  
H. Bradshaw

I appreciate the concern you showed us as customers and the tremendous value we received with our new car.  We drove over 200 miles to get our new car after doing our research on the Internet we know we got a great deal at Suntrup.  T. Nguyen

The choas in your establishment is exciting!  Everyone is so friendly and with so much knowledge and expertise.  Our sales consultant was very nice.  His honesty and genuine character really shows through.  W. Bauer

I just wanted to let you know of my recent visit to your dealership.  I requested information through your website and was contacted within an hour.  I told him what I was looking for, and he made some suggestions and if all goes well in the next week. I will be there to pick my new car up.  No pressure, no trying to talk me into something I didn't want, and best of all when I asked the price, he told me.  He was very professional and not desperate to sell me something, unlinke other dealerships in the area.  J. Lundstrom

Keep up the GREAT work...It's very easy to see why you're #1 in St. Louis!  It was very easy and hassle-free to do business with Suntrup Automotive.  This is the only place I will do business with in the future.  K. Cartwright

My husband and I visited your dealership after consulting with other dealerships around town.  We asked if they could beat a deal offered by another company and they were actually able to beat it.  You were the only one in town who was able to give us such a great deal.   F. Williams

The minute we walked into the showroom, I was surprised at the many employees that were in the building and that not one was just standing around waiting for a prospective customer to walk in for the, to pounce on.  Everybody was doing something and yet we were greeted by many of these people with a smile or gesture or greeting.  We were dealt with very respectfully and in a timely manner.  We were treated very well and had all of our questions answered.  There was no hard sell, no handling off to another salesperson and no insults. Thank you for a wonderful car buying experience.  We will be buying future vehicles from you and recommending you to our friends and family once they are in the market for a new car.  S. Drexler

We loved the fact that there were no games played with us.  We know the price and discounts.  We paid and were on our way.  Our sales consultant took us to the lot and showed us what was available for our wants and needs.  No pressure applied here, that's why we keep returning.   A. Reynolds

I wanted to let you know that I did write a letter to your general manager telling him how happy I was with you and the rest of the staff that I dealt with.  You guys are all wonderful.  I can't think you enough for all that you have done and continue to do.  I hope you know that you all are such a blessing.  I really think you all went above and beyond any other dealer I have ever encountered.  I will definitely send all business your way I can.  I am ever so pleased with you and your efforts.  I cannot say it enough, thank you.  T.  Abney

I got a great deal at Suntrup! 
Greg Mathews
(Former Cardinal Pitcher)









I'm the generation that shops around.  Suntrup was the best. 
They were just great people to deal with. 
Charles and Ramona Horn 







There are 5 cars in my family, all from Suntrup and I am a very happy Suntrup customer! 
Sal Grillo
What began as a normal day quickly became a very special one in my life.  It was the day that I became the owner of a Suntrup Hyundai Sonata.  That day I met my sales consultant, Dwight.  Not only was he totally professional and knowledgeable about his product, but he listened to my concerns and answered all my questions.  He made the purchasing process so very easy and pointed out every detail of the sale.  After the sale, I was surprised to receive a telephone message from Mr. Craig Suntrup.  He congradulated me on the purchase of my Sonata and welcomed me into the Suntrup family.  That simple act made me realize that I am not dealing with a big corporation but a family business.  I have already taken advantage of the free car washes.  Suntrup Hyundai, kudos to you.  You have a great product, and have my business for the foreseeable future!  D. Snead

Last week my car broke down and I took it to the closest automotive repair center that I could get it to.  They charged me 30 dollars to look at my car and I was told that it was my radiator.  They changed their story with me a few times that day and was very unprofessional.  In the meantime, I contacted James in your Service Department.  He was very helpful on the phone and looked up our warranty information for me.  He was concerned about the safety of us bringing the car up to Suntrup but assured me that if we did, they would provide us with the best service.  That is exactly what he did!  He was very helpful and informational.  James did not just tell us something to appease us, but told us that in order to be accurate in the diagnosis that they would need to keep the car overnight and have your mechanics look at the car thoroughly.  The diagnosis was the water pump and not the radiator.  Once James knew, he called again because he knew I was worried about the price.  I feel that James went above and beyond his call of duty.  You should feel very proud to have an employee like him.  B. Leach


I just wanted to drop you a note to let you know that we recently bought another Nissan truck from your company, facilitated by Dave Smith.  I have always appreciated the way the Suntrup company does business. By my count this is the tenth vehicle my family has bought from you since 1994 and we've always been impresses by the quality of your staff and service.  Doug and Phyllis deserve special thanks.  They consistently see that our needs are met and we are always more than satisfied with their efforts.  Your cashier staff wins my heart by never failing to ask about my horses, and admire the pictures I might have.  Though I seldom need parts, when I do, your folks are always accommodating.  It's been quite a few years since we met and agreed to do business.  From this end, it's been a very satisfying relationship.  J.  McLean


Earlier this week my husband and I arrived at your dealership to test drive and determine a realistic price for an Xterra.  We were greeted by James Leinbauer.  What a nice surprise!  This young man "get's it." He understands customer service, building relationships, loyalty, the "big picture" as in repeat, retention and referrals...the sequel to the three "r's".  I cannot tell you how long it has been since I have seen an auto salesman with these qualities, particularly one his age.  Unfortunately, we kept this young man after hours, and he had to go to another lot to get the vehicle for us to test drive.  He did so with class and grace.  Do you have any idea how many points he scored with us???  Do you know we will recommend this young man at every opportunity???  I hope his young man is appreciated by your company for the impact he has is far reaching.  Our family will be back, and we will recommend James whenever the opportunity avails.  Shock and awe!  What a nice surprise.  P. Lorenz

Tim,
It has been over ten years since I purchased my last vehicle.  I was overwhelmed with the variety of products on the market.  When I purchased my last car, the Internet was of no use.  This time I contacted several dealerships on the web.  My experiences were mixed.

I appreciate the patience and time you spent with me.  You did not hesitate to show a selection of vehicles.  Each one was test driven, options explained and suggestions made to narrow the selection.

When the time came to discuss the payments without a commitment to purchase, you worked out the terms that I requested.  I never felt any pressure to buy.  I believe that I could have left and returned another day, pick up where I left off and make a deal.

I have been asked by coworkers and people I see about the Kia Sportage I bought.  I recommend that they contact you.  I would send my family to see you. Thanks for easing the process of buying another car, it is a big investment and I believe I make the right choice and glad you were there for me.  L.  Plank


Dear Mr. Ford,
We just bought our second Hyundai - a 2006 Sante Fe and couldn't be happier.  The price and warranty might have brought us to Suntrup for our first Hyundai in 2003 but it was Dwight Severit's friendliness and professionalism that brought us back.

You can tell a good salesman by the length of time he stays with a dealership.  Dwight left quite an impression on both of us, because he was the first person we thought of to contact when we decided to buy another car.

We have also been very impressed by the helpfulness of your service department.  We've had experience with both the day and evening staff, and can't say enough good things about everyone we've dealt with.  Ther service hours are the best for a busy work schedule.  We would gladly recommend Suntrup Hyundai to all our friends!  Another satisfied customer, Tom and Joan