Customer Testimonials
We enjoyed our experience at Suntrup Kia. We were able to try multiole cars and were given many options for trim packages and financing. Moe was wonderful to work with and we will be back!
We could not be more happy with the service we received from Mr. Moe Saad. He was genuinely interested in our needs and went above and beyond in answering all of our questions and addressing all of our concerns. He was so very gracious. He is a true gem. Thanks Moe! We are forever grateful and so very happy with our new Kia Soul. The Hanrahan Family
Brian H was great in service! Love Suntrup Kia South! Will 100% keep going to them for service! Everytime I have great experience! They go out of the way to help!
I had a great time. Moe was friendly and knew a lot of information. Any question I had he knew the answer or he went to get the answer.
What an amazing group of people that work in service and our courtesy driver. Kudos to Brian, our service advisor and Bill, our courtesy driver. You all made an unplanned service need, during my vacation, a great time. Thank you both and Kudos to Suntrup Kia for having you all on their team... Thank you both again! Tina Hutton
The service was professional and completed in a timely manner. The salesman was courteous and helpful. However, I would have liked to purchase the Kia telluride but you guys we're sold out of the them. However, I'm pleased with my vehicle.
Salesman went above and beyond to make the deal happen great staff and free refreshments car is great will recommend them to a friend or family member.
Everytime I come in for a oil change and carwash I'm always treated like family always asked if everything is good with the car as well as my day. The time frame is always on top I never have to wait long. Always Satisfied keep up the Great Work .
I had a great experience with Kia South specifically with my sales consultant, Daren Barnes. Daren was very helpful and courteous, a good experience. Ann V
Great team they are the best around. I've known some of these guys what feels like my whole life. Seriously great people well taken care of customer
I went in to Kia to look at a Telluride briefly because I had something to do within a couple of hours they ended up getting me keep my Telluride over mother's day weekend and when I went back the following Monday to seal the deal, that was the best day ever!!! I appreciate Darren, Jason,Dave and Nick everyone was so very helpful and polite you guys have won my business, I'll be back!!! Thanks so much
They were all very nice and judgement free. I would recommend them to anyone who wants to get an easy deal. Much better than the guys next door who wouldn't talk to me because I was in sweat pants and a tshirt.
All the people in the service department are awesome. James, Lindsay and Carol are most knowledgeable and can explain clearly and concisely service needs. My cars are retuned vacuumed, washed and dried. HW west service is the BEST!!!
I want to say they're a great dealership and I would recommend anyone to come and get a vehicle I want to thank Rodney Butler for all his help
The best kia dealer for service and great prices on maintaince sign up for coupons they outstanding value they truly care about you and car bought 3 cars and received awsome service ask for lindsay.
Great store and very kind service from Mark Baricko!
Found my dream car....actually beyond my dream car and had great help in every aspect. Darren and Andrew were amazingly helpful without feeling sales-pitchy or pressure. They made it all fast, easy and literally went above and beyond any dealership I’ve ever experienced. Thanks guys!
I have purchased 4 cars at hw Kia in the past 8 yrs for myself and my kids. I have received highest level of knowledge and lower pressure than I have received from other dealers. In addition the service staff is the best. They are so nice and accommodating. I have never had any major repairs since Kia is quality car. All service I have done at hw Kia has been excellent. I actually enjoy going in and interacting with staff. All my preventative maintence is done there. I TRUST THEM!
I upgraded my older Hyundai with a brand new Tucson. Brad Slinkard helped in my decision making with his expertise and patient approach. Jake Belcher worked hard to get me some great financing within my budget, and Bobby Schleisser was thorough and helpful with his handling of all of the usual paperwork. All three gentleman made this a pleasant experience. Thanks for everybody's help!
I wanted to say thanks to Brad Slinkard for his patient approach to my new car buying. I first started communicating with him the beginning of September. I had a lot going on during the month but Brad kept reaching out and on the last day of the month we were able to get everything done. Brad, Jake and Joey were all very helpful and worked together to get everything done. Thanks again.
Luke Lafond was great to deal with: cordial, professional, patient, and no pressure. I don't know who was more excited about the Palisade's appearance, comfort, and technology - my wife or Luke. In the days after we drove off the lot I had a couple of phone calls with Luke and his friendly and enthusiastic manner hasn't ended with the sale.
I have never gotten a car from a Suntrup dealership prior to this SUV, but it won’t be the last. Ben, my salesman, was great from beginning to end and Fred, the business manager, made the whole deal a pleasant experience. I started the process with a chat online and picked up the SUV the next day. There was absolutely no monkey business involved in the negotiations. It was a very professional process from start to finish.
Just completed our 2nd deal at Suntrup in less than 3 years and still blown away by the amazing customer service they provide! Everyone there clearly puts the customer first in everything they do. Collin Costello, in particular, goes above and beyond. He was great the first time and we were relieved to have him again this time. He was considerate of our needs, listened to what we wanted without being pushy or talking us into anything. He has gotten to know our little family and is always interested in what is happening in our life. We cannot say enough about our experiences there...hands down the easiest process and most comfortable transactions when getting a new car. Thanks Suntrup and thanks Collin for putting us first. You dont find that everywhere...we will be back!
Was very happy with everyone I dealt with! Great team to work with! Everyone was so nice also I was there for a long time and didn’t feel out of place. They worked with us and made sure we got the best deal.
Best communication I’ve experienced during a service visit at any dealership. Well done Suntrup!
Thought we wouldn’t be to able to get a loan but they helped we was excited and couldn’t be happier for the help
Scheduling my service appointment was very smooth. The service appointment went as expected. Staff was very friendly. This was my first experience with this dealer. I will definitely return when my car needs to be serviced again.
Everyone was helpful and not pushy... Blake was great.. I would recommend it to everyone. Love the car. It is my second and the brand is wonderful.
Great job getting me in could be a lot faster out the door. Everyone was nice even house keeping she would Stilton what she was doing to make sure I was ok.
Chang, the Floor Manager was amazing and got the deal done for me. Thank you, Chang. Thank you to Paris, Sales Manager. Thanks to Mike Z., General Manager, and also thanks to Mike, Finance Manager. Thay worked so hard for me. I appreciate all of the dedication and professionalism.
I just wanted to take the time out to thank the employees at Hyundai of Wentzville . I couldn't be more pleased and satisfied with my vehicle purchase. You all made the transition smooth and easy. Special thanks to Chang for your hard work and dedication through this process. You said you would get the job done. Thanks to your team you all made my dreams come true. Teamwork really does make dreams come true. Thanks Tiffany
Had a very positive experience, Mike was a very nice salesman, no high pressure tactics, pleasurable experience shopping and comparing new and used as well as different models. A few Snafu's taken care of immediately to my satisfaction!
Always a pleasant and easy experience at Hyundai of Wentzville. Worked with Rob Stephenson today for service on my Santa Fe. He was very friendly and knowledgeable and answered all of my questions and gave me good advice!
It was overall a good experience. I would recommend friends and family to definitely check them out before visiting other dealerships before purchasing their car.
Just completed our 2nd deal at Suntrup in less than 3 years and still blown away by the amazing customer service they provide! Everyone there clearly puts the customer first in everything they do. Collin Costello, in particular, goes above and beyond. He was great the first time and we were relieved to have him again this time. He was considerate of our needs, listened to what we wanted without being pushy or talking us into anything. He has gotten to know our little family and is always interested in what is happening in our life. We cannot say enough about our experiences there...hands down the easiest process and most comfortable transactions when getting a new car. Thanks Suntrup and thanks Collin for putting us first. You dont find that everywhere...we will be back!
Best communication I’ve experienced during a service visit at any dealership. Well done Suntrup!
Tim was very kind, funny, and made our experience the best we have ever had! I would recommend him to ANYONE that is willing to purchase a car. I got the car I have wanted for very long time. He is an Excellent salesman!
Every step of the process, Ben was accommodating. He made me feel welcome and showed focus on my needs. I would recommend Ben to new buyers.
Great place to buy your next car! Ask for Mike. He’s super helpful and answers any questions you have. Trusting and reliable people to work with when looking for a car.
Todd Roth, Brian and Staphan were very easy to do business with! They were very respectable of our time. They made Trading our 181K 2012 Altima a breeze. Staphan helped us pick out the perfect Maxima!! First class crew that made my wife and I feel very comfortable. Mike Erp
Lucas Schneider was our Sales person on Saturday and let me tell you he did above and Beyond for us..I drove almost Half of vehicles they head We end up with Jetta and very Satisfied...He is very professional and helpful definitely recommended go and see him for a dream car
I had a very pleasant experience purchasing a new car recently at Suntrup Volkswagen. My sales associate, Blaze, was very pleasant, knowledgeable, professional and most importantly, not pushy. I had been dreading having to go through the purchase of a new vehicle and procrastinated as long as I possibly could, but Blaze and the staff at Suntrup actually made it a seamless, painless experience. I made the right call by going to Suntrup for the purchase of my new Volkswagen!
Sarah Holder was a fantastic sales person, who got me into the Tiguan I wanted for a fair price. I would love to purchase my next car through Suntrup VW and Sarah in the future!
Had work done
I came in to see about buying my current leased Atlas. Instead, it worked out that Madeline and Beau were so awesome with helping me get the car I really wanted the last time and wasn’t able to do! I’m so happy right now! Thanks guys!
Madeline did a superb job explaining all the safety and technology features of the Atlas model that my husband and I were looking at and took the time to go over the different trim levels that we were considering in detail. Overall we were extremely impressed and appreciated her knowledge of both the Atlas model and of Volkswagen in general, as this was a brand we were not familiar with in our car buying history. Madeline was by far the most knowledgeable and helpful dealership employee we met during our car shopping experience (which included multiple dealerships of various brands throughout St. Louis).
I'll start off by saying that I will very likely be purchasing another vehicle from Suntrup VW in the future. This must have been my lucky day because as soon as I walked into the dealership for my appointment, Sarah knew exactly who I was, had my information pulled up in the system and was ready to initiate the process. I stated where I needed to be with my trade and she was very confident that she could make the deal happen. Unlike other dealerships where the salesperson presents an obscene offer then pretends to go back and forth to the manager to get you a slightly better deal, Sarah offered me the best deal from the start without wasting my time. Needless to say, it was better than anticipated and I drove away in my new Golf R a very happy guy. It was also great catching up with Beau Schwartz, who sold me the first vehicle I purchased from Suntrup eight years ago.
Bought a new Atlas with Sarah Holder. In my opinion, buying a car is always annoying but Sarah was delightful. She knows the product line forwards and backwards and she went above and beyond to work with us.
My entire deal with Jhonny was done through phone calls, text messages, videos (yes, he even went through the trouble of video messaging me!) and emails. I spent a total of two hours in the actual dealership, and that was to pick up the car. His laid back approach was so refreshing and definitely made my 800 mile round trip worth it!
From start to finish, I had an excellent experience. I was there several times before I finally purchased, yet never felt pressured. Rami was my salesman & was wonderful, not to mention quite patient. Steve is who I dealt with on the financing & he also was patient & very thorough regarding my options. Every time I was there I experienced OUTSTANDING customer service from everyone I encountered, which is essentially why I purchased from them. Hands down the best experience I've ever had purchasing a vehicle. I will definitely return in the future!!! Thank you Rami for all your help!!
After being treated poorly by St. Louis Plaza BMW dealership we decided to switch to BMW of West St. Louis. Working with Brandon was a bliss, polite and accommodating. Prompt and clear customer communication. Everything he promised to us was delivered. We purchased two brand new 2020 X5 and X3 and very happy with our new cars. Every time we visited the dealership the owner, Greg Suntrap, personally greeted and thank us for our business. I am very satisfied with our sales expert Brandon and the overall dealership experience.
Paul spent a lot of time helping me decide what kind of vehicle was right for me. Once I decided, he went above and beyond finding the perfect SUV that fit my needs. The service didn't stop with the sale. I've been able to call and ask questions as needed. Now I'm in the market for a second, back-up vehicle and I have specific things that I'm looking for. Paul has been diligently searching! I highly recommend calling BMW of West St. Louis if you are looking for vehicle! Ask for Paul Sturma!
Rami followed through with "point of contact" service and follow through. Rami provided updates and communications allowing me to concentrate on other items. I would encourage working with Rami.
I called multiple BMW stores in the St. Louis are, only these guys were available next day, wait wasn't too long, staff was on point...used online coupon and the price was $30 cheaper than everyone else for the oil change. What else can i ask for?
Best car buying experience I have ever had. Everyone I encountered was professional, knowledgeable, friendly and sufficiently detail-oriented. Brandon was fantastic and Steve was great also. Smooth, easy, and stress-free!
Dave Ware and Steve Toppins were great.
I was extremely satisfied with my experience purchasing may latest Ultimate Driving Machine from the team at BWM of Wes St Louis. Veronica Tran was the best sales person I worked with in my many years of purchasing cars. She made the whole process super easy, my car arrived on time and everything went as expected. A big thanks to the finance lead, Bob Whay, who also made the process go flawlessly. Overall, this team was phenomenal and I would I definitely, recommend them.
I really liked my experience at BMW of West St Louis. The salesman, Farhood, is new, but very eager to please. He made me feel very comfortable throughout the process. Once he gets a few more sales under his belt, he will do even better. The sales manager, Linzie & the finance guy, Steve were wonderful. It was like talking to two old friends. I will definitely recommend this dealership to my friends.
